Learning from mistakes: The Scottish Public Services Ombudsman

Policy product type
Specially commissioned briefing for LGiU Scotland
Published date
September 5, 2017
Author
Ruth Fry, LGiU Scotland Associate
Issues Covered
  • complaints resolution
Categories
People, Services

This briefing provides an introduction to the work of the Scottish Public Services Ombudsman (SPSO), focusing on the aspects of its work which affect local authorities, explaining what type of complaints the Ombudsman investigates and how, and what sort of, recommendations are made.

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